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TCHTA Hosts Historical Initiative with CHTA Education Foundation; 415 certified

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#TurksandCaicos, November 18, 2022 – The Turks & Caicos hospitality sector has embarked on the journey to heartfelt, supercharged service with the completion of a training series delivered by the Caribbean Hotel & Tourism Association Education Foundation.

Hosted and facilitated by the Turks & Caicos Hotel and Tourism Association (TCHTA), more than 400 employees were taken through the CHTAEF’s signature Caribbean Supercharged Service Training.  Sessions dubbed “Heartfelt Guest Care”, “Realistic Leadership”, “Happy Housekeepers”, and “007 Secret Care Agents” saw participation from front-facing and back of house staff from entry level to management from the tourism sector, civil service, and private sector.

The CHTA Education Foundation’s excitement for the success of the partnership has been palpable. “We are incredibly proud of this milestone in our 36-year history and pleased that the Education Foundation was able to deliver a five-week comprehensive training in partnership with TCHTA and the various properties, businesses and government across the Turks and Caicos Islands. The open and honest communication with the team at the TCHTA enabled us to deliver training that met the needs of their member properties and hospitality workers that participated in the program.” said Karolin Troubetzkoy, Chairwoman of the CHTAEF.

As a part of its 30-year anniversary commemoration exercises, the TCHTA facilitated the initiative and hosted the volunteer trainers for 5 weeks with great thanks to its members Grace Bay Club, Ocean Club Resorts, The Shore Club, Blue Haven Resort, and The Sands. These properties were homes to the trainers, Louise John and Suzanne Shillingford-Brooks throughout their time in Turks and Caicos.

The high-energy dynamic duo raved about the warm welcome extended to them by everyone they encountered. Commenting on the engagement in the training sessions, they remarked “We have been impressed by the overall willingness of participants to up their game, improve their delivery skills, understand their visitors better; so being able to achieve personal uplifts immediately in their workspaces, that many report have delighted guests and management alike”.

The Certificate Celebration marking the successful end to the training initiative was held on Friday, November 11th in the Messell Ballroom at The Palms. A fitting achievement celebrated during the country’s Tourism Environmental Awareness Month, Deputy Governor Anya Williams, Minister of Tourism Hon Josephine Connolly, and visiting EF Trustee, Professor Mike Hampton, attended the event in support of the excited trainees’ accomplishments. In his remarks, Professor Hampton encouraged the trainees “To every participant, remain energized and sparkle in your care to everyone you encounter!”

Stacy Cox, TCHTA CEO shared with media “We were ecstatic to learn from the Education Foundation that Turks & Caicos will be considered trailblazers for our one-of-a-kind tailoring of the EF’s training and having the largest contingent they’ve trained in 36 years. TCHTA members and employers throughout the country have truly shown their commitment to the development of their employees, and there’s no doubt Brand TCI will be all the better for it.” She continued, “We can’t say enough about the effectiveness of this program. Louise and Suzanne delivered the kind of training that is true to the essence of Caribbean service. It’s relatable, and that is why employees are excited to implement what they have learned, and HR Managers have shared that they saw the benefits immediately and are eager for us to do this again soon.”

The TCHTA thanks the Education Foundation and encourages other NHTAs in the region to take advantage of the program. The association extends special appreciation to its members for the continued support shown to building the sustainability and growth of the industry and the country.

 

PHOTO CAPTION:

We are so proud of each of the 415 participants in our national Caribbean Service Ready training in the Turks & Caicos Islands.  Louise John & Suzanne Shillingford-Brooks, take a bow. You Did It!  Thank you to the Turks and Caicos Hotel and Tourism Association and all our industry partners.  Photo by Caribbean Hotel & Tourism Association

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Bankers’ Association President Samuels Finds Residents Hungry for Housing Financing at policy launch

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Dana Malcolm

Staff writer

 

 

#TurksandCaicos, August 11, 2023 – Despite the Government’s attempt to create more affordable housing for residents with the creation of the new Housing Policy, many say they left the launch feeling less hopeful than they went in.

After the event, one resident expressed it was time to speed up a government-operated mortgage scheme, and those inside the launch event had a similar lack of faith in their ability to secure bank-backed mortgages.

Marcus Samuels, Head of the Banking Association, was hit with questions about how the Association would seek to help residents secure mortgages to purchase these new government homes, considering how difficult residents on both sides of the employment spectrum (private and public)  found it to get approval for loans.

The pre-prepared question was met with applause from the ample audience who had gathered to hear about the programs.

“Homeownership isn’t rocket science, ” Samuels said, stressing that once residents came prepared with knowledge about their own paychecks and the size of the loan they could be offered they had a good chance of success.

Necessary information included:

  • Level of income
  • Level of previous debt

He also said the cost of housing could be lowered for buyers if the Government decided to decrease or forgo their taxes.

“There are some fees that we genuinely cannot move, like the Government stamp duties, which is usually one percent on the transaction.  Thankfully, the Premier is here— the ball is in his court.”

Zhavargo Jolly, Event Moderator, fielded concerns shared by residents, including that the proposed cost of homes in the example (just over $ 200,000) was lower than the usual market value in the country.

There was also a concern that the mortgages seemed geared toward double-income homes, which was not the case for all residents, alienating single mothers, fathers, and other single-income earners.

While Samuels came prepared with calculations for a hypothetical $230,000 home that he said proved residents could be able to own a home with a down payment as low as $12,500 the audience was unconvinced.  When he questioned them about whether residents believed they could afford a home after laying down the calculations the answer was still a resounding ‘no’.

Following the event, Bishop Coleta Williams, Chaplain to the House of Assembly, also spoke on the programs expressing concern that residents would be paying back the loans for years to come.

Residents, in the comments of the live video which was carried on Facebook, expressed being disappointed that more representatives from the Banking Association weren’t present at the meeting when arguably one of the biggest roadblocks to housing is financing.

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New data reveals Housing pitfalls, government reveals detailed plan to fix it 

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, August 11, 2023 – Many Turks and Caicos Islanders are spending unsustainable amounts of money on housing, according to data gathered by the Housing Department via the National Housing Needs Survey, emphasizing the need for affordable homes.

Dominique Durham, Deputy Permanent Secretary of Physical Planning and Infrastructure Development

“Respondents of that Survey provided that the majority of households spend more than 50 percent of their income on housing expenses.  Now, as a rule of thumb, especially in America, if you spend more than 30 percent of your income on housing, it is deemed not affordable,” Dominique Durham, Deputy Permanent Secretary of Physical Planning and Infrastructure Development, revealed.

He shared other significant data collected that showed the dire state of the housing market locally, including that nearly a quarter of residents live in damaged homes.

“It also revealed that 21 percent [of respondents] are living in homes in need of repair and 69 percent are looking to purchase a new home within the next five years,” Durham said.

Despite the intent to buy a home, the survey also revealed that many Turks and Caicos residents thought the housing market needed more affordable options for them to be able to bring that dream to fruition.

The majority of residents (32 percent) voted for the Government to create more options for affordable housing when asked what would best improve their housing needs.

Other popular suggestions included:

  • Creating Government housing loan programs (25 percent)
  • Housing subsidies (15 percent)
  • Home improvement/refurbishment programs  (11 percent)

All of those suggestions voted on by residents have made their way into the Housing Policy as either short-term or long-term programs.

Jamell Robinson, Minister of Physical Planning and Infrastructure Development

“Long-term projects include inclusionary zoning, large-scale housing through public-private partnerships, and eventually, we will be establishing a National Housing Authority and Trust whereby we hope to lend at affordable interest rates.  We also are looking to roll out help-to-buy schemes in the near future as we appreciate that an issue is also access to financing,” he said.

The Government is aiming to use these suggestions, voted on by residents, to fix the gaping hole in the market, but even with these new programs, there’s one thing residents say they need to purchase homes– better pay.

Jamell Robinson, Minister of Physical Planning and Infrastructure Development, was hit with the question of whether the Government would start to pay residents more so they could have more cash to afford housing.

The minister said step one was increasing public cash flow (with a pay and grade review for the public service now being conducted), and step two was upskilling all individuals to make them more marketable in the private sector.

“Our Job– is to ensure that our citizens as Turks and Caicos islanders can add value to themselves so they can participate more in the open market, and one of those ways is by making the community college free so you can access higher education– in a free open market which we have here, it’s hard to dictate to the private sector what they can pay a specific individual so we want to grow our individuals to make sure that they can level up,” he explained.

The Housing Policy launched on July 27th in Providenciales.

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Caribbean News

Trinidad & Tobago Emancipation Day Marked with Major Events Attended by Prime Minister and other Dignitaries

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#TrinidadandTobago, August 11, 2023 – Prime Minister Dr the Hon Keith Rowley and Mrs Sharon Rowley attended the Distinguished Open Lecture by His Royal Majesty Otumfuo Osei Tutu II, The Asantehene at The University of the West Indies, St. Augustine Campus last evening (Thursday 3rd August, 2023).

The Asantehene is the Guest of Honour in commemoration of this country’s 2023 Emancipation celebrations.

Deputy Speaker of the House of Representatives and Member of Parliament for Tunapuna, the Hon. Esmond Forde, Minister of Foreign and CARICOM Affairs, Senator the Hon. Dr. Amery Browne, Minister of Housing and Urban Development, the Hon. Camille Robinson-Regis, Minister of Education, Dr. the Hon. Nyan Gadsby-Dolly, Minister in the Ministry of Education, the Hon. Lisa Morris-Julian, Pro Vice-Chancellor and Principal of The University of the West Indies, St Augustine Campus Professor Rose-Marie Belle Antoine, Dean of the Faculty of Food and Agriculture, Professor Mark Wuddivira and Lecturer Department of History, Dr. Debbie Mc Collin were also in attendance at yesterday’s lecture.

Prime Minister Dr the Hon Keith Rowley and Mrs Sharon Rowley also visited the Desperadoes Pan Theatre at George Street, Port of Spain last evening (Wednesday 2nd August, 2023).

Dr Rowley welcomed His Royal Majesty Otumfuo Osei Tutu II, The Asantehene and his delegation to the pan theatre where His Majesty was treated to various aspects of Trinidad and Tobago’s Carnival which culminated in a performance by the Desperadoes Steel Orchestra and a demonstration on the playing of the national instrument for the Asantehene.

“They now see Africa, not through European eyes, as a dark continent, but as the cradle of human civilisation, citing the discoveries of its great empires. They talk of it glowingly, as the world’s fastest developing economic region in the 21st century, having just overtaken Asia, and of its six of the 10 fastest growing economies in the world and of its minerals, critical and indispensable to the technologies of the 21st century green economies.

Today, recognising the pain of the Middle Passage, and the centuries of colonial brutality, I salute the African community, a people, who through grit and determination, is on the march, striving for further discovery and self-realisation, searching, and transforming themselves for the challenges of the 21st century.

Let us all reflect and educate ourselves as we celebrate African Emancipation Day 2023.”

 

Dr the Honourable Keith Rowley

Prime Minister of The Republic of Trinidad and Tobago

on the occasion of Emancipation Day 2023

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